Shipping Policy

Last updated: 2026-02-24

Thank you so much for shopping with Earrings by Emma! We know you’re excited to receive your earrings, and we work hard to get every order packed and shipped as quickly as possible.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays), but our goal is one business day.

During sales, new launches, or holidays, processing times may be slightly longer. If there’s ever a significant delay, we’ll notify you by email.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Standard Shipping (U.S.): 3–7 business days

Please note that delivery timeframes are estimates provided by the carrier and are not guaranteed.

Free Shipping

We offer free standard U.S. shipping on orders over $40 (after discounts, before tax).

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Incorrect or Incomplete Addresses

Please double-check your shipping address before placing your order.

If a package is returned to us due to an incorrect or incomplete address provided at checkout, the customer is responsible for any additional shipping fees required to resend the package.

Lost or Delayed Packages

Once a package has been handed over to the carrier, it is in their care. If your tracking shows delays or your package appears lost, please:

1. Contact the shipping carrier directly first.

2. If you still need assistance, email us at care@earringsbyemma.com and we’ll do our best to help.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery at care@earringsbyemma.com with:

• Your order number

• A photo of the damaged item

• A photo of the packaging

We’ll make it right as quickly as possible.